3XL Size Stretchable Blouse

🔁 Refund & Returns Policy

Returns

We hope you love your purchase, but if you are not completely satisfied, you may return your item within 14 days of receiving your order.

To be eligible for a return:
• Items must be unworn, unused, and in original condition
• All original tags must be attached
• Items must be returned in original packaging

We reserve the right to refuse returns that do not meet these conditions.

⸻

Non-Returnable Items

For hygiene reasons, the following items cannot be returned:
• Jewellery
• Sale or discounted items (unless faulty)

⸻

How to Start a Return

To request a return, please contact us at:

📧 ukera2025@gmail.com
📲 07405475870

Include:
• Your order number
• Reason for return

Return instructions will be provided once your request is approved.

⸻

Return Shipping

Customers are responsible for return shipping costs unless:
• The item is faulty
• The wrong item was sent

We recommend using a tracked delivery service, as we are not responsible for lost return parcels.

⸻

Refunds

Once your return has been received and inspected, we will notify you of your refund status.

If approved:
• Refunds will be issued to your original payment method
• Please allow 5–10 working days for funds to appear in your account

Original shipping fees are non-refundable unless the item is faulty.

⸻

Exchanges

We currently do not offer direct exchanges.
If you require a different size or item, please return your order for a refund and place a new order.

⸻

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with photos of the issue.

We will arrange a replacement or full refund at no additional cost.

⸻

Late or Missing Refunds

If you have not received your refund after 10 working days:
1. Check with your bank or payment provider
2. Contact your card issuer
3. Contact us at ukera2025@gmail.com